hoki389 Privacy Policy

This page describes what we collect when you use hoki389 and how we keep that data protected. We collect your email, phone number, and payment information to set up your account and process deposits and withdrawals. We also collect identity documents (government ID and proof of address) for account verification (KYC) before your first withdrawal.

We use your data to operate our platform, prevent fraud, comply with anti-money-laundering regulations, and provide customer support. We do not sell your data to third parties. We encrypt sensitive information and store it securely. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.

This policy explains our data practices, your rights, and how to contact us if you have privacy questions.

What Data We Collect on hoki389

We collect your email address and phone number when you create an account. We use these to verify your identity and send account notifications. We also collect your payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction history. This information is used to process deposits and withdrawals.

Before your first withdrawal, we require identity verification (KYC). We collect your full name, date of birth, national ID number, and proof of address (utility bill or bank statement). We use this information to comply with anti-fraud and anti-money-laundering regulations. We do not share this information with third parties without your consent, except where required by law.

We also collect usage data—which games you play, how long you play, and your account balance history. This data helps us understand how our platform is used and identify technical issues. We do not use this data to profile you or make automated decisions about your account.

Account Data

Email, phone number, name, date of birth, national ID, proof of address.

Payment Data

Payment method, transaction history, deposit and withdrawal records.

Usage Data

Games played, session duration, account balance history, login times.

Device Data

Device type, operating system, IP address, browser type.

How We Use Your Data

We use your data to operate hoki389 and provide our services. This includes account setup, payment processing, customer support, and fraud prevention. We also use your data to comply with legal obligations, such as anti-money-laundering regulations and tax reporting. We may contact you via email or phone to verify your account, notify you of account activity, or respond to your support requests.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We may share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your transactions, but only the information necessary to complete the transaction.

Data Security and Storage

We encrypt your sensitive data (payment information, identity documents, passwords) using industry-standard encryption. We store your data on secure servers with access controls and monitoring. We do not store your full payment card details; we store only the last four digits and payment method type. We recommend enabling two-factor authentication (2FA) on your account for additional security.

Our servers may be located outside your jurisdiction. Regardless of location, we apply the same security standards and data protection practices. We do not transfer your data to countries with weaker data protection laws without your consent. If you have concerns about data location, contact our support team.

We keep your data protected through encryption, access controls, and regular security audits. We do not sell your data to third parties.

Cookies and Tracking

We use cookies to remember your login status and preferences. Cookies are small files stored on your device that help us recognize you when you return to hoki389. You can disable cookies in your browser settings, but this may affect your ability to use our platform. We do not use cookies to track you across other websites.

We may use analytics tools to understand how users interact with our platform. These tools collect anonymized data about page views, session duration, and user flow. This data helps us improve our platform and identify technical issues. We do not use this data to identify individual users.

Your Rights on hoki389

You have the right to access your data. You can view your account information, payment history, and identity documents in your account settings. You have the right to correct inaccurate data. If your email, phone number, or address changes, update your account immediately. You have the right to delete your account and associated data, subject to legal retention requirements.

You have the right to object to data processing for marketing purposes. We do not send marketing emails without your consent. You have the right to data portability—we can provide your data in a portable format if you request it. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Third-Party Processors

We work with third-party processors to operate hoki389. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process your transactions. Customer support platforms help us respond to your inquiries. Analytics tools help us understand platform usage. We require all third-party processors to maintain the same data security and privacy standards we do.

We do not share your data with third parties for their own marketing purposes. We do not sell your data to data brokers or advertisers. We may share your data with law enforcement or regulatory authorities if required by law or court order.

Data Retention

We retain your account data for as long as your account is active. After you close your account, we retain your data for a period required by law (typically 5-7 years for financial records). We may retain anonymized data indefinitely for analytics and fraud prevention purposes. You can request deletion of your data subject to legal retention requirements.

Contact Us About Privacy

If you have questions about our privacy practices, contact our support team via email or live chat. We respond to privacy inquiries within one business day. If you believe we have violated your privacy rights, you can lodge a complaint with our support team or your local data protection authority. Our support team is available in English and Indonesian.

We may update this privacy policy from time to time. We will notify you of material changes via email. Your continued use of hoki389 after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.