hoki389 Casino & Sportsbook FAQ
Users of hoki389 ask questions across several topic areas: how to open and secure an account, how deposits and withdrawals work, what games and markets we offer, and how to manage account settings and security. This page answers the most common questions we receive from new and existing members.
This FAQ covers account registration, KYC verification, payment methods, game categories, and account management. If your question is not answered here, contact our support team via live chat or email. For detailed information about our legal status and jurisdiction restrictions, read our legal notice and terms and conditions
We recommend reading the relevant section before contacting support. Most account and payment questions are resolved within one business day. If you have a technical issue or urgent account concern, our live chat team can assist you immediately during support hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
Read the answers below to common questions about hoki389. If you need further help, contact our support team.
Account and registration
No. Each person may hold only one active account on hoki389. If you create multiple accounts, we will detect this during verification and close all but one. Multiple accounts are used to claim bonuses repeatedly or circumvent account limits, which violates our terms. If you have forgotten your password or username, use the password recovery option on the login page. If you cannot access your account, contact our support team and we will help you regain access to your existing account.
Withdrawal requests are reviewed within one business day. Once approved, the funds are transferred to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). The time for funds to arrive depends on your payment provider. E-wallet transfers typically complete within minutes; bank transfers may take 1–3 business days. We may request additional information to verify your identity or the source of your funds before processing a withdrawal. Large withdrawals or withdrawals during holidays may take longer to review.
KYC (Know Your Customer) verification requires a government-issued ID and proof of address. Accepted ID documents include a passport, national ID card, or driver's license. Proof of address can be a utility bill, bank statement, or government letter dated within the past three months. Upload clear, legible photos of both documents via your account settings. We review KYC submissions within one business day. If your documents are unclear or incomplete, we will ask you to resubmit. KYC verification is required before your first withdrawal.
Log in to your hoki389 account and go to Account Settings. You can update your email, phone number, password, and two-factor authentication settings. You can also view your transaction history and manage your payment methods. If you wish to pause your account temporarily, contact our support team. We can disable your account for a set period, during which you cannot log in or deposit funds. To reactivate your account, contact support again. Account pauses are subject to our terms and conditions.
Payments and transactions
hoki389 accepts deposits starting from a minimum amount via all payment methods. Maximum account preferences vary by payment method and account status. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment typically have lower per-transaction limits but allow multiple deposits. Bank transfers (online payment, e-wallet, mobile banking, local payment) support larger single deposits. Your account status and verification level may affect your account preferences. Contact our support team for details on your specific deposit range. All deposits are subject to verification and anti-money-laundering review.
Promotion codes are entered during account registration or in your account settings under Promotions. If you have a code, enter it in the designated field before you complete your first deposit. Some codes are valid only for new accounts; others apply to existing members. Each code has specific terms, including minimum deposit amounts and game restrictions. If your code is not accepted, verify that it has not expired and that you meet the eligibility requirements. Contact our support team if you have questions about a specific promotion code.
Our live chat support team is available during standard business hours. Response times vary depending on demand. If live chat is not available, you can email our support team and we will respond within one business day. For urgent account issues, try live chat first. For non-urgent questions, email is also effective. We support both English and Indonesian. During major holidays like Idul Fitri and Idul Adha, support hours may be reduced. Check the support page for current availability.
Game rules and markets
hoki389 covers major football leagues and tournaments including Liga 1, Piala Indonesia, Champions League, Premier League, and Piala AFF. We also offer markets on MotoGP and badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with professional dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Game availability may vary by region and jurisdiction. Check the hoki389 app or website for the current list of available markets.
Security and account care
Enable two-factor authentication (2FA) in your account settings. 2FA requires you to enter a code sent to your email or phone when you log in from a new device. Use a strong, unique password with uppercase, lowercase, numbers, and symbols. Do not share your password or 2FA codes with anyone. Log out after each session, especially on shared devices. If you suspect unauthorized access, change your password immediately and contact our support team. We monitor accounts for suspicious activity and will alert you if we detect unusual login attempts.
Click the "Forgot password?" link on the login page. Enter your email address or username. We will send a password reset link to your email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. Do not share your password reset link with anyone. Once you have reset your password, log in with your new password and enable two-factor authentication for added security.